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amadeus

Amadeus and Pattern to Help Travelers Book with Confidence

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The pandemic raised awareness to the criticality of trip insurance – giving travelers peace of mind to leave home knowing they would not be expensively stranded if the unthinkable were to happen. Travel protection was a must have during the height of COVID-19 and remains important now as traveler confidence returns.

This is why Amadeus, a global provider of hospitality technology, and Pattern Insurance, a global InsurTech MGA are expanding on their partnership to bring travel protection options directly to the traveler. Building on the intuitive shop and book experience available in Amadeus’ iHotelier® Booking Engine, guests will now be offered a variety of travel protection options during the booking process – medical, cancellations, weather, delays and other related coverage. Options can be selected at the click of a button and the guest can continue with payment for their room, all in the same transaction. Current iHotelier customers beta testing this functionality are reporting attractive attachment rates for hotel bookings with trip protection included.

Peter Altmann, Vice President, Mobility & Travel Protection, Hospitality, Amadeus, said, “Integrating trip protection options directly into the hotel booking process provides flexibility for the guest and keeps the entire experience stress free. There is a clear need for this in a highly competitive market, and it opens new opportunities for hoteliers to capture more direct bookings while providing ancillary revenue for small to mid-tier hotel chains. It’s important that we are leveraging our partnerships like the one with Pattern to offer both guests and hotels benefits that result in more rewarding journeys.”

Meitav Harpaz, Co-Founder and CEO, Pattern Insurance, added, “With Pattern, Amadeus can deploy different products depending on the regions. This gives both the hotel and its guests a high-value, more personalized and effective insurance offer as part of their booking experience. Amadeus is able to make protections available to the hotels and their guests to help deliver a superb brand experience.”

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First published at TravelNewsHub.com – Global Travel News

Joyned and Amadeus Unveil New Agreement to Enhance Travel Booking Experience

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Joyned and Amadeus Unveil New Agreement to Enhance Travel Booking ExperienceIsraeli start-up Joyned has today announced a commercial agreement with leading global travel technology company Amadeus. The agreement will see Joyned’s group booking software – Joyned Booking – offered alongside Amadeus’ portfolio of solutions to online travel agencies and other digital travel players across the globe.

The Joyned Booking website add-on enables a more social booking experience by allowing travellers to invite friends and family to discuss and collaborate on travel plans in a private on-site space, and then book with ease. This increases conversion rates for digital travel players, whilst complementing Amadeus’ existing booking technology and further boosting its value proposition.

Commenting on the partnership, Jonathan Abraham, CEO of Joyned, said; “Having informally collaborated with Amadeus over the past few years, a commercial partnership was the natural step forward. Both our mission and Amadeus’ are interconnected around a customer-first focus so it’s a natural fit! We’re excited to be able to bring our social booking solution to more travellers across the globe through this partnership, providing an enhanced customer experience for more and more people.   

“Social booking is such a big topic in the travel industry at the moment and we are currently the only company to offer an off-the-shelf solution for travel websites. Our partnership with Amadeus will see its value proposition enriched through offering customers a social group booking platform,” he added.

Furthermore, by implementing Joyned’s seamless, social booking experience for groups, travel sites can typically enjoy a higher conversion rate of 10% and an increase in overall website revenue. Additional data and insight is also made available through Joyned Booking, such as price perception and mapping of the group booking customer buying journey, further enriching travel sites’ offering through tailored offers and promotions.

Sam Abdou, Executive Vice President of Airline Distribution and Global Online Tech at Amadeus, said: “For digital travel players, the success and growth of their businesses is closely tied to increasing conversion rates, and social booking has a proven track record in this regard. That’s why we’re excited to be partnering with Joyned. We’re always looking at how we can improve the booking experience in a way that benefits both our customers and travellers. Joyned Booking delivers in both areas by growing digital travel players revenue through increased conversion rates and introducing a more collaborative experience for travellers that makes the process of booking a trip easier than ever. I look forward to working more closely with Jonathan and the Joyned team in the future as we continue to innovate together.”

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First published at TravelNewsHub.com – Global Travel News

Amadeus’ Lutz Vorneweg joins Joyned team as its Travel industry expert

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Jerusalem, Israel, March 3, 2023 / TRAVELINDEX / Jerusalem-based start-up Joyned, developer of Joyned Booking, a solution that makes online group booking a social experience, has today announced the appointment of Lutz Vorneweg, a senior executive at tourism giant Amadeus, as its travel industry expert. Vorneweg has over 30 years’ experience in senior management positions at Amadeus, most recently as SVP of Strategic Alliances and Portfolio Partnerships. Amadeus provides technology solutions for the entire tourism industry, including hotels, travel agencies, airports, and airlines. It employs 16,000 people in over 190 countries, and in 2021 its annual turnover reached more than $3 billion.

Lutz Vorneweg, SVP of Strategic Alliances and Portfolio Partnerships at Amadeus, said: “Eighty per cent (80%) of leisure travel takes place with friends and family. I am fascinated by what Joyned is doing in this space – helping friends and family to plan, book and share travel together – creating togetherness before and after the actual trip. Helping the team of a young, dynamic company that’s helping set the future of the travel industry keeps me at the forefront of all the latest innovations in the sector. While at the same time, I am looking forward to using my experience to help Joyned create collaborative travel experiences for more and more friends and family and in turn accelerate its own growth.”

Founded in Jerusalem in 2017 by CEO Jonathan Abraham and Michael Levinson, CPO, Joyned is a SaaS solution for travel websites that encourages friends and family to book together, while increasing revenue for the site. The appointment of Lutz Vorneweg comes following a period of strong growth for Joyned, with the company having secured several major partnerships with travel industry giants including OYO, during the past twelve months.

Commenting on Vorneweg’s appointment, Jonathan Abraham, CEO of Joyned, said “Lutz has been at the heart of global tourism for over 30 years. Many significant players in the industry have been impacted by his leadership in developing and adopting advanced technological solutions. His knowledge, experience and connections are a tremendous and unprecedented asset for an Israeli travel-tech startup like Joyned. He will, I believe, help us realize our vision of becoming the de facto standard of international booking sites in a market worth $1 trillion annually.”

The Joyned Booking solution enables social communication on travel and tourism sites, making group booking a collaborative, shared experience. People can invite their friends and family to a chat while browsing a website or app, where they can view the content, discuss it, and make shared decisions about booking flights, hotels, jeep tours, sailing, and other activities.

First published at TravelNewsHub.com – Global Travel News

Amadeus and Pattern Expand Partnership

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As travel continues on its road to recovery, some uncertainly remains, and therefore it’s important travelers protect their upcoming trips against any unplanned disruptions. To provide more peace of mind to travel agents and their customers in the UK, global travel technology leader Amadeus, and global InsurTech MGA Pattern Insurance, have partnered once again to provide seamless insurance options.

This latest innovation allows travel agents to introduce insurance proposals from Pattern through the Amadeus Selling Platform. When a traveler confirms they are interested in obtaining insurance during the booking process, the agent can then trigger a process that provides relevant opt-in coverage for the trip directly to the traveler. The customer can then decide the products they wish to purchase, all on their preferred device.

The fully integrated process is intuitive, straight forward to use, and allows the travel agent to provide a seamless and enhanced level of customer service to support revenue growth.

Peter Altmann, Vice President of Mobility and Travel Protection, Hospitality, Amadeus, said, “Building on our partnership with Pattern since 2020, I am very pleased to offer this unique solution for travel agents in the UK. Putting choice in the hands of travelers to purchase the Pattern insurance services they want most is an important step in offering better end-to-end service.”

Noam Shapira, President and Co-Founder of Pattern, added, “For a long time selling insurance as a brick and mortar or a phone-based travel agency was very hard. Now, thanks to the Amadeus platform, travel agents can more easily introduce insurance to their customers. This is done in alignment with the very strong regulatory demands in the UK. The products that are provided to customers are hassle free and some of the best in the market.”

First published at TravelNewsHub.com – Global Travel News

Sabre Retail Intelligence Enables Airlines to Grow Through Personalized Retailing

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Sabre Retail Intelligence Enables Airlines to Grow Through Personalized Retailing

Southlake, Texas, United States, November 8, 2021 / TRAVELINDEX / Sabre Corporation, the leading software and technology company that powers the global travel industry, today announced the release of the first two products in the company’s Retail Intelligence suite: Sabre Air Price IQ™ and Sabre Ancillary IQ™ for the dynamic pricing of airfare and ancillaries, respectively.

Sabre Retail Intelligence is an innovative product suite that enables airlines to deliver a more personalized travel offers in both traditional and NDC channels. Powered by Sabre Travel AI™ – an innovative capability that integrates Sabre technology with Google Cloud’s state-of-the-art AI technology and advanced machine-learning services – Retail Intelligence will allow airlines to dynamically provide offers to travelers based on preferences, marketplace insights and purchase probability, creating a more personalized and better traveler experience.

“We are facing a rapidly changing world and the travel ecosystem looks very different than it did just 18 months ago,” said Wade Jones, chief product officer, Sabre Travel Solutions. “Traveler expectations for relevant and personalized offers are growing, and airlines are more focused than ever on becoming sophisticated retailers. Relying on traditional strategies based on historical data patterns isn’t enough – airlines need intelligent solutions driven by artificial intelligence and machine learning. This is what we are offering with Sabre’s Retail Intelligence suite of products.”

Sabre Air Price IQ increases airlines’ pricing agility and precision by allowing airlines to adapt quickly to changing marketplace conditions. Considering traveler segment and trip intent from the shopping request, the product supports an airline’s efforts to maximize revenue opportunities while providing a seamless experience to travelers.

Sabre Ancillary IQ uses machine learning to present ancillary offers based on multiple factors, including real-time shopping data and purchase probability to increase incremental revenue opportunities and traveler satisfaction. As a result, airlines can deliver increased value and more choice to their travelers.

Both products can help airlines increase revenue opportunity by adapting quickly to changing marketplace conditions while enhancing customer satisfaction by offering travelers the personalized offers that are just right for them. The products are expected to deliver airlines an uplift in incremental revenue of up to three percent when combined with upcoming products being added to the Retail Intelligence suite in 2022.[1]

“As travel retailing becomes more complex to meet increasingly sophisticated consumer expectations, the rules-based technology in use across the industry today will no longer deliver satisfactory results,” said Sundar Narasimhan, president, Sabre Labs and Product Strategy. “To truly modernize travel retailing, the industry requires intelligent systems that allow for continuous learning and scaling at speed. At Sabre, we are focused on equipping our customers with those AI-based solutions that will modernize the way we shop, book and experience travel, delivering incremental value for our customers and the travelers they serve.”

Sabre’s strategic partnership with Google established the Sabre + Google Innovation Framework, pairing Sabre’s travel industry experience with Google Cloud’s advanced artificial intelligence and machine learning capabilities, creating Sabre Travel AI. Utilizing this industry-first capability, Sabre will enable its current products with advanced machine-learning and artificial intelligence to power the retailing experience of the future in travel. The two companies are working to co-develop innovative new technology to bring customers modern, data-driven, omni-channel solutions that enable highly personalized traveler experiences.

About Sabre Corporation
Sabre Corporation is a leading software and technology company that powers the global travel industry, serving a wide range of travel companies including airlines, hoteliers, travel agencies and other suppliers. The company provides retailing, distribution and fulfilment solutions that help its customers operate more efficiently, drive revenue and offer personalized traveller experiences. Through its leading travel marketplace, Sabre connects travel suppliers with buyers from around the globe. Sabre’s technology platform manages more than $260B worth of global travel spend annually. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world.

First published at TravelCommunication.net

First published at TravelNewsHub.com – Global Travel News