Posts Tagged :


Revinate Acquires Go Moment

500 279 wttc2

Revinate Acquires Go Moment - TRAVELINDEXSan Francisco, California, United States, November 23, 2021 / TRAVELINDEX / Revinate, a leader in omni-channel direct booking platforms for the hospitality industry, announced today it has acquired Go Moment, an AI driven, commerce-enabled messaging solutions provider for the hospitality industry.

The combined company will be called Revinate. Together, the companies’ focus continues to be enabling hoteliers to synthesize and activate their guest data intelligence to convert direct bookings and commerce at any point during the guest journey.

Revinate’s mission is to deliver hoteliers scalable direct revenue and profits from data-driven solutions that cultivate deeper relationships with guests. Customers love Revinate as they can engage with their guests throughout the guest lifecycle with automated and personalized campaigns across various channels, including email, voice, SMS and the most popular messaging platforms. Thousands of hotels currently use Revinate’s direct booking platform to generate 20x or greater ROI.

50 million guests have met Go Moment’s AI powered digital concierge, Ivy. Hoteliers love how Ivy automates nearly 60% of guest requests with her AI-driven, real time responses, streamlining both staffing and service delivery. Hoteliers have also seen fantastic ROI results from messaging commerce, from bookings to upgrades to amenities.

By integrating Revinate’s unique direct booking platform with Go Moment’s AI driven messaging and commerce capability (Ivy), Revinate will further enhance its omni-channel capabilities to engage with guests and create commerce opportunities between guests and the hotel. This combination enables the platform to maximize the lifetime value of each guest through targeted campaigns and seamless guest experience.

“This is a real game changer for our industry. The very best synthesized guest data intelligently powering the very best omni-channel guest lifecycle communications means Revinate has become the ultimate direct booking platform for hoteliers,” said Marc Heyneker, the CEO of Revinate.

Go Moment’s CEO Raj Singh will be joining the Revinate leadership team as a Chief Strategy Officer (CSO). “I am delighted to join Revinate in accelerating our hospitality industry’s bright future by building the ultimate omni-channel direct booking platform. I look forward to working with Marc Heyneker and his excellent team to serve the global hotel market,” said Raj.

“Ivy users gave us about 10 points higher satisfaction scores. To get that another way, I’d probably have to double my staff or do something else extraordinary.” – Michael Marino, former Chief Experience Officer at Caesars Entertainment

“Revinate empowers our small marketing team by saving us time so we can do so much more than we could otherwise. I think our $100M+ in revenue with Revinate speaks for itself.” – Serena Bethle, Database Marketing Manager at Brittain Resorts and Hotels.

About Revinate:
Revinate is one of the global leaders in CDP-driven direct booking platforms, cultivating intelligent and deeper guest experience and driving revenue and profitability for hoteliers. Founded in 2009, Revinate counts tens of thousands of the world’s leading hotels as customers and has won numerous awards for its software as a service (SaaS) solution, including 2018, 2019 and 2020 Top Rated Email Marketing and CRM Product by Hotel Tech Report.

About Go Moment:
Go Moment® connects the hospitality industry with their guests – delivering unforgettable experiences to both. Through their guest communications solutions, they are on a mission to make a billion people smile. Ivy, their AI powered digital concierge, routinely delivers high ROI to hotels while delighting guests.

First published at

First published at – Global Travel News

Lifestyle TRIBE Hotels Arrive in Southeast Asia

500 327 wttc2
Lifestyle TRIBE Hotels Arrive in Southeast Asia

Phnom Penh, Cambodia, November 14, 2021 / TRAVELINDEX / Ennismore announces the arrival of TRIBE hotels in Southeast Asia, focused on key countries including Cambodia, Thailand, Indonesia, Singapore and the Philippines. TRIBE’s growth in Southeast Asia forms part of Ennismore’s global growth of its lifestyle brands.

Launched in 2019, TRIBE is an alternative lifestyle brand that is shaking up the rules of hospitality to fulfil the wants and needs of the modern traveller, without compromising on sophistication, style or functionality. TRIBE hotels are designed to focus on common areas to create multifunctional spaces that encourage connection between guests while providing that welcoming and familiar feeling. A TRIBE hotel offers far more than just accommodation – it provides collaborative workspaces, decompression zones and social destinations.

François Leclerc, Deputy Brand COO at Ennismore said: “We’re incredibly excited to debut TRIBE in Southeast Asia, bringing a new concept to the region. TRIBE is all about reshaping the traditional hotel experience into something that enables guests to stay, work and socialise in a truly contemporary environment. We know that TRIBE hotels will really excite modern travellers who are looking for simplicity, affordability, and connectivity in a high-end interior environment.  Our guests are true explorers – they could be out shopping, experiencing the local neighbourhood or out doing business, however they do want to return to a hotel that is both design driven and social. These diverse modern travellers are connected by a love of contemporary design, a spirit of adventure & a new understanding of what a functional, contemporary hotel should be. The TRIBE brand offers up the perfect solution.”

From the music selections to the choice of local coffee roasters, each TRIBE element is meticulously curated. TRIBE collaborates with different creative designers at each location, selecting elements to reflect the brand’s philosophy and unique vibe, creating an inclusive environment for everyone. Those drawn to TRIBE have a lust for life and are often more comfortable outside the box than in it. They’re always on the hunt for new experiences and stories to share.

Guest rooms combine style and comfort, with the latest technologies in a user-friendly and welcoming space. The approach to simplicity, complemented by polished interior design, is evident in each private space. The smart rooms feature high quality linens, intuitive connectivity, rain showers, signature robes, and Nespresso coffee machines.

Ennismore has already signed 50 TRIBE hotels and is aiming for rapid expansion with up to 150 to open globally within the next five years, including in Phnom Penh, Bali, Singapore, Phuket and Manila by 2025.

First published at

First published at – Global Travel News

Shopee Offers Seamless Hotel Bookings with Shopee Hotel

500 297 wttc2
Shopee Offers Seamless Hotel Bookings with Shopee Hotel

Singapore, Singapore, November 12, 2021 / TRAVELINDEX / As travel starts to rebound, e-commerce platform Shopee has partnered with travel platforms Agoda and to launch Shopee Hotel.

Shopee Hotel enables users to seamlessly search, book and get instant confirmation for more than one million properties worldwide, all through the Shopee app. Through this exclusive partnership, Shopee users will now be able to access one of the largest online inventories of hotels, resorts, homes and apartments supplied by Agoda and Shopee Hotel will be rolled out across seven markets including Singapore, Malaysia, Thailand, Taiwan, Indonesia, Vietnam and the Philippines.

The launch of Shopee Hotel is timely in meeting the needs of consumers, as domestic and international travel gradually re-opens in various markets, and more people are planning holidays. Agoda’s search data in September revealed that searches for domestic stays have risen by over 57% compared to May this year. There has also been an increase of 37% more users in Southeast Asia searching for international destinations. Shopee Hotel will provide users with greater savings and exclusive travel deals, while also increasing the reach and visibility of hotel partners to boost domestic and international tourism.

Terence Pang, chief operating officer at Shopee, said, “We are pleased to partner with leading travel platforms, Agoda and to launch Shopee Hotel, which serves to provide our users with easy access to a wider variety of travel products and experiences. We also look forward to supporting the recovery of local travel and related tourism industries by promoting fun staycation ideas together with hotel partners. We invite everyone to travel safely and earn greater savings by booking their next holiday through Shopee Hotel.”

Shopee Hotel also enables seamless and convenient planning of travel itineraries within the app. As users browse for accommodations, they will be able to discover top landmarks near their chosen hotels, which can help them to explore local enclaves, neighbourhoods and attractions.

Damien Pfirsch, chief commercial officer, at Agoda, said, “Travelers know and trust Agoda and to help make travel easier, because we are passionate about using our technology to connect people with the widest choice and greatest value deals, whether they are in Asia or across the world. This partnership with Shopee, the first with a regional e-commerce partner, will conveniently bring these great deals to Shopee customers, on a platform they are familiar with. At the same time, we can better support our hotel partners and tourism operators by connecting them to the biggest online community of shoppers in Southeast Asia. Such partnerships will help accelerate the recovery of the domestic and global travel and tourism industry in the long term.”

First published at

First published at – Global Travel News

Accor Hotels Opens Grand Mercure in Khao Lak Thailand

500 290 wttc2

Accor Hotels Opens Grand Mercure in Khao Lak Thailand - TRAVELINDEXKhao Lak, Phang Nga, Thailand, October 3, 2021 / TRAVELINDEX / Located on a secret stretch of Thailand’s Andaman Coast in the province of Phang Nga, the newly-opened Grand Mercure Khao Lak Bangsak offers travellers a unique and tranquil beach getaway experience. The 195-room Grand Mercure Khao Lak Bangsak is reminiscent of a traditional Thai riverside village.

Taking inspiration from the traditional riverside villages of Thailand, a canal flows throughout the resort connecting guestrooms and shared areas, whilst the leafy palm trees and lush garden provide a tropical and tranquil atmosphere.

Discover Thailand’s and the World’s Best Luxury Hotels with Prestigious Hotel Awards at

The authentic beauty of southern Thai culture is captured through the resort’s interior design. Each of the 195 guestrooms and suites at Grand Mercure Khao Lak Bangsak feature private terraces overlooking spectacular views of the canal, swimming pool, and tropical gardens. The resort offers a wide variety of room configurations.

“Around the world, Grand Mercure revisits the singularity of each destination with a fresh cultural perspective. We’re really pleased to be strengthening our presence in Southern Thailand with this beautiful new address that is deeply rooted to Thai culture through its design, dining and experiential offerings. Grand Mercure Khao Lak Bangsak will appeal to travellers looking for an authentic experience that captures the spirit and culture of the Phang Nga province which also encourages exploration”, said Garth Simmons, Chief Executive Officer of Accor, Southeast Asia, Japan & South Korea.

The all-day dining restaurant, Patio, features a range of Asian and international dishes with live cooking stations, while the beachfront restaurant, Green Mango, offers diners a choice of authentic Southern Thai cuisine using recipes passed on through the generations. The signature dishes are served in “Pinto” or the tiffin box, which is inspired by the traditional Thai way of life, where locals would pack their home-cooked recipes in a pinto for making merit at the temple before relishing food together with family and friends while enjoying good conversation. The Soak Pool Bar is an ideal place to unwind and mingle while sampling a variety of delicious beverages and light snacks.

Grand Mercure Khao Lak Bangsak will cater to a wide variety of guest needs. The resort features two swimming pools with garden and ocean views. Families with younger children can enjoy a range of activities at the Kids Corner or opt for a swim in the kids’ pool. Fitness enthusiasts can enjoy a refreshing workout while guests looking for complete rejuvenation can unwind in a range of body and facial treatments at Pran Spa. Through the healing power of results-oriented techniques and locally produced natural ingredients, the treatments thoughtfully cater to the needs of each guest. Some signature wellbeing massage offerings include Energy Recharge, an aromatherapy massage with warm Himalayan Salt compress that helps relieve fatigue, while the energizing aroma of grapefruit, ginger and clove will help easing respiratory problems.

For travellers ‘working from home’ or by the beach, the resort is equipped with a Business Corner offering computers, printing and other business services. Meetings, private parties and corporate events can be catered for at the resort’s 260 square metre meeting room, which can accommodate up to 100 guests.

Discover Thailand’s and the World’s Best Luxury Hotels with Prestigious Hotel Awards at

“Khao Lak is one of Thailand’s most tranquil destinations and our team are incredibly excited to finally open our doors. Grand Mercure Khao Lak Bangsak offers a fresh cultural perspective that encourages guests to immerse themselves in Southern Thai culture. The resort’s unique dining, recreational and wellness offerings have been tailored to celebrate the local way of life, whilst offering a sophisticated experience through authentic design and multi-sensory experiences. The resort is the perfect springboard to explore the pristine Andaman coastline and we are extremely excited to welcome guests to experience our interpretation of the vibrant culture for which Thailand is renowned,” said Thomas Reupke, General Manager of Grand Mercure Khao Lak Bangsak.

The coastal town of Khao Lak is renowned for its perfect beaches and untouched tropical nature, less than a two hour drive from Phuket international airport. Grand Mercure Khao Lak Bangsak is located close to adventurous attractions, such as Bang Niang Market, Elephant Rehabilitation and Retirement Home, Takua Pa Old Town, Ton Chong Fah Waterfall, Khao Lak Lam Ru National Park, and Elephant Fly Zipline. The world-renowned scuba diving and snorkelling hotspots of the Similan Islands are just 1.5 hours away by speedboat.

First published at

First published at – Global Travel News

Wyndham Unveils New Luxury Brand, Registry Collection, with Property in Cancun

500 293 wttc2

Cancun, Mexico, June 4, 2021 / TRAVELINDEX / Wyndham Hotels & Resorts, the world’s largest hotel franchising company with over 8,900 hotels across nearly 95 countries, today unveiled its 21st brand, Registry Collection Hotels, adding a luxury offering to the upper end of the Company’s growing brand portfolio while further advancing its mission to make hotel travel possible for all.


First published at – Global Travel News

Travel Industry Leaders Discuss Travel Rebound at BWH Hotel Group Summit

500 308 wttc2

Phoenix, Arizona, June 1, 2021 / TRAVELINDEX / The 15th annual BWH Hotel Group Travel Summit was held virtually with a panel of top travel industry leaders from AAA, Google and the U.S. Travel Association. The panel discussion, led by Dorothy Dowling, Senior Vice President and Chief Marketing Officer of BWH Hotel Group, focused on traveler sentiment, road and summer travel, as well as trends…


First published at – Global Travel News

Centara Mirage Resort Mui Ne Appoints Franck Rodriguez as Genera Manager

500 322 wttc2

Mui Ne, Vietnam, May 28, 2021 / TRAVELINDEX / Centara Mirage Resort Mui Ne has announced the appointment of Franck Rodriguez as General Manager of this brand-new, fully-integrated leisure destination that will mark the debut of the fun, family-centric Centara Mirage brand in Vietnam in the third quarter of 2021. A French national with more than 20 years of experience in the hotel industry, Mr.


First published at – Global Travel News

Shangri-La Hotels to Welcome Travellers Across Key Cities

500 287 wttc2

Paris, France, May 27, 2021 / TRAVELINDEX / Shangri-La in London, Vancouver and Paris ready to welcome guests back for moments of spring and summer bliss. Following months of closure, the properties prepare to welcome locals and travellers with exciting new dining offerings, room packages, wellness programs, romantic experiences and more. Shangri-La Hotel, At The Shard, London Welcomes Guests For…


First published at – Global Travel News

The Unearthing of Erth in Abu Dhabi

500 271 wttc2

Abu Dhabi, United Arab Emirates, May 18, 2021 / TRAVELINDEX / Erth, a unique landmark destination for warm Emirati hospitality, cuisine and recreation, revealed its new identity at 2021, Arabian Travel Market, today. Erth, formerly Armed Forces Officers Club and Hotel (AFOCH), turns another chapter in the enduring legacy of the Founding Father of the UAE, His Highness Sheikh Zayed bin Sultan Al…


First published at – Global Travel News

S Hotels Books USD 6 million from Divestment of UK hotels

500 318 wttc2

London, United Kingdom, April 24, 2021 / TRAVELINDEX / S Hotels and Resorts Public Company Limited (SET: SHR), the flagship hospitality arm of Singha Estate PCL (SET: S), has disclosed its intention to divest a selection of its underperforming hotel assets in the United Kingdom, as part of its strategy to optimise its UK portfolio and maximise returns. The company announced today that it intends…


First published at – Global Travel News

  • 1
  • 2