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Dusit Thani College Rector Honoured with the 2026 Fellow of THE-ICE Award

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Dusit Thani College Rector Honoured with the 2026 Fellow of THE-ICE Award - TRAVELINDEXBangkok, Thailand, October 5, 2026 / TRAVELINDEX / Dusit Thani College is delighted to announce that Dr. Atthawet Prougestaporn, Rector of the College, has been selected as one of four distinguished individuals worldwide to receive the prestigious Fellow of THE-ICE 2026 award. On 29 September 2026, he travelled to Brig, Switzerland, to formally receive the honour at the Gala Dinner of the THE-ICE 19th IPoE Forum.
The Fellow of THE-ICE award recognises individuals who have made outstanding contributions to education and industry in the fields of tourism, hospitality, leisure, events, and culinary arts, or who have played a significant role in supporting THE-ICE and its global network.
Dr. Atthawet received the award in recognition of his outstanding individual support of THE-ICE over many years.
He joins three other recipients from around the world: Dr. Mark Irvin Celis of Lyceum of the Philippines University-Cavite, Philippines; Professor Krzysztof Celuch of Vistula School of Hospitality, Poland; and Ms. Susanne Welle of École Hôtelière de Genève, Switzerland.
THE-ICE, or the International Centre of Excellence in Tourism and Hospitality Education, is a global not-for-profit organisation established in Australia in 2004. It plays a significant role in accreditation, benchmarking, and quality enhancement for tourism, hospitality, events, and culinary arts education (TH&E) worldwide. Its mission is to advance educational standards and promote excellence across the tourism and hospitality sector. Dusit Thani College is among the select institutions in Thailand that have earned accreditation from THE-ICE.
Dr. Atthawet’s achievement reflects his pivotal role in driving academic excellence and advancing Dusit Thani College’s international recognition, culminating in this distinguished recognition as a Fellow of THE-ICE 2026.

Celebrate Loy Krathong by the River at Royal Orchid Sheraton Riverside

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Celebrate Loy Krathong by the River at Royal Orchid Sheraton Riverside - TRAVELINDEXBangkok, Thailand, October 3, 2026 / TRAVELINDEX / Royal Orchid Sheraton Riverside Hotel Bangkok invites guests to celebrate Loy Krathong on Tuesday, 24 November 2026, from 6:00 PM. With four distinct dining experiences along the Chao Phraya River, the evening brings together festive cuisine, live entertainment, Thai traditions and a spectacular fireworks display.

At Thara Thong, guests can savor a seven-course Royal Thai set dinner for THB 2,500 net per person. Cultural performances from 7:00 PM to 9:30 PM include traditional Thai puppetry and a dynamic drum dance, bringing the spirit of the festival to the restaurant’s Thai pavilion.

Giorgio’s brings a lively celebration to the riverside, with Thai cultural performances, a Thai boxing show, a fire dance show and a full live band entertaining guests from 6:45 PM to 10:00 PM. An international dinner buffet with Italian-inspired selections completes the evening. Indoor dining is THB 2,788++ per person, while outdoor dining is THB 3,288++ per person.

At Siam Yacht Club, the Loy Krathong Moonlit Dinner pairs a premium buffet with a choice of three seating areas: The Gallery at THB 1,888++, Riverside Terrace at THB 2,888++ and Riverfront Reserve at THB 3,588++ per person. A bar package at THB 1,888++ includes two drinks and two long-tail plates. A DJ and full live band will entertain guests from 6:00 PM to 11:00 PM.

Feast offers an international dinner buffet with free-flow soft drinks, priced at THB 1,600++ per person for indoor seating and THB 2,500++ per person for outdoor seating. A free-flow alcoholic beverage package is available for an additional THB 990++ per person.

As part of the celebration, each couple will receive one complimentary handcrafted krathong. Guests can enjoy the festivities beside the river before the evening’s fireworks illuminate the Chao Phraya.

Early-bird booking is available until 20 November 2026, with tickets available through 24 November 2026.

For more information and reservations:
Tel: 02 266 012

Moxy Bangkok Ratchaprasong Earns 4-Leaf Green Leaf Sustainability Standard

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Moxy Bangkok Ratchaprasong Earns 4-Leaf Green Leaf Sustainability Standard - TRAVELINDEXBangkok, Thailand, October 3, 2026 / TRAVELINDEX / Moxy Bangkok Ratchaprasong, Thailand’s first and Asia Pacific’s largest Moxy hotel, has been awarded the 4-Leaf Green Leaf Sustainability Standard for Hotels by the Green Leaf Foundation, marking a new milestone in the hotel’s commitment to more responsible hospitality.

The certification follows an assessment of the hotel’s environmental practices and recognises its efforts to integrate sustainability into daily operations. Valid from 2 September 2026 to 1 September 2029, the certification was issued under Certificate No. GLFCH64/2026.

For Moxy Bangkok Ratchaprasong, sustainability is an ongoing effort involving both management and associates. The 4-Leaf certification reflects the hotel’s commitment to putting environmental policies into practice while continuing to offer the playful, social guest experience that defines the Moxy brand.

Located in the heart of Bangkok’s Ratchaprasong shopping, dining and entertainment district, opposite CentralWorld and close to BTS Chit Lom, Moxy Bangkok Ratchaprasong opened in February 2024. The hotel features 504 smartly designed rooms and invites guests to check in at the bar, dine and hang out at Moxy Bar & Restaurant on the 9th floor, work or play at Library & Plug-In, and head up to Sato San Rooftop Bar on the 32nd floor for dinner, drinks, DJs and panoramic Bangkok views.

As the hotel continues to welcome travellers from around the world, its 4-Leaf Green Leaf certification provides a foundation for ongoing environmental improvements across its operations.

Building a Tourism Economy for a Shared Future

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Building a Tourism Economy for a Shared Future - TRAVELINDEXMacao, Macao SAR, October 2, 2026 / TRAVELINDEX / How does the global tourism economy turn its scale and reach into a force for lasting transformation? The 12th Global Tourism Economy Forum (GTEF) will return to its founding city Macao, China, from 15 to 17 October 2026. Bringing together political and business leaders, academic elites, and representatives from international organisations across five continents, the Forum will revolve around the theme “Crisis · Resilience · Evolution – Building a Tourism Economy for a Shared Future” to collectively address defining questions of our era and chart a blueprint for shared progress.

The global landscape today sees international cooperation facing rigorous tests amid intersecting geopolitical tensions, climate pressures, and global economic uncertainties. Now more than ever, the world needs to break down barriers and foster connection, with the tourism economy serving as a powerful bond that unites communities across geographical divides. As the timeless wisdom observes, “A partnership forged with the right approach defies geographical distance.” According to the latest data from UN Tourism, international tourist arrivals reached a record 1.52 billion in 2025, vividly proving that tourism transcends its role as an economic sector to become a core driving force for mutual learning among civilizations, restoring global trust, and spurring sustainable growth. The decision by the United Nations to designate 2027 as the “International Year of Sustainable and Resilient Tourism” directly addresses this call of our time.

As a premier flagship event in the global tourism economy sector, the Global Tourism Economy Forum was founded in 2012 and has successfully hosted eleven editions. Having brought together over 15,500 participants across 88 countries and regions, the Forum serves as a vital bridge connecting China with the international community to drive cultural tourism alignment, facilitate trade, and promote mutual learning among civilizations. The newly released 15th Five-Year Plan for Cultural and Tourism Development by China’s Ministry of Culture and Tourism designates GTEF as a key national strategic platform, explicitly mandating the expansion of its global reach. Following its inclusion in the 14th Five-Year Plan, being named once again in national strategic planning marks the Forum’s official transition from a Macao-born exchange platform into a key vehicle for China’s high-quality opening-up in cultural tourism, as well as a major contributor to global tourism rules and trends.

Standing at a new historical starting point, the 12th Global Tourism Economy Forum · Macao 2026 will closely align with five core pillars, namely Resilient Governance, Technology and Innovation, The New Traveller, Culture and Identity, and Sustainable Growth, deeply integrating with Macao’s development strategies. The Forum will explore frontier topics such as global cultural tourism capital deployment, China-Europe and Asia-Pacific connectivity, mountain-dwelling tourism, and investment facilitation. It will also transcend traditional industry boundaries to explore emerging “Tourism+” business models such as AI empowerment, educational tourism, sports IP, cultural heritage revitalisation, and experiential retail, offering forward looking guidance for global industry transformation.

This edition features Spain as the Partner Country to share its mature experiences in destination refined governance, balanced regional development, and sustainable transformation as a model for the global cultural tourism industry. Hainan Province joins as the Featured Province to highlight China’s high-standard opening-up through the launch of island-wide special customs operations for the Free Trade Port alongside expanded visa-free policies. Leveraging the Forum, Hainan and Macao will drive substantive progress in policy complementarity and resource sharing while opening new avenues of cooperation in multi-destination tourism itineraries development, reciprocal visitor flows, and international MICE synergies.

In addition, the Forum features business matching, cultural tourism promotions, and themed dinners. Adopting an integrated “MICE + Delegation Visit” model, the event extends its programming to Macao world heritage culinary tours and wellness tourism site visits in the Guangdong-Macao In-Depth Cooperation Zone in Hengqin, opening concrete new channels for Guangdong-Hong Kong-Macao Greater Bay Area supply chain synergy and investment execution.

This edition of the Forum is supported by the Ministry of Culture and Tourism of the People’s Republic of China and the All-China Federation of Industry and Commerce, maintaining long-term strategic partnerships with UN Tourism and the World Travel & Tourism Council (WTTC). It also works closely with leading international tourism organisations, including the Pacific Asia Travel Association (PATA), European Travel Commission (ETC), World Tourism Cities Federation (WTCF), World Tourism Alliance (WTA), International Mountain Tourism Alliance (IMTA), and Sino-International Entrepreneurs Federation (SIEF), continuously building global governance synergy to write a new chapter in sustainable global cultural tourism development.

Reflecting on crises reveals shifting landscapes, building resilience unleashes collective strength, and aiming for breakthroughs drives transformation. The 12th Global Tourism Economy Forum · Macao 2026 looks forward to joining hands with global stakeholders to navigate challenges with greater ecosystem resilience, forge stronger synergies through deeper cooperation, and lead industry breakthroughs with visionary innovation, shaping an open, inclusive, prosperous, and sustainable future for global cultural tourism.

For more details and the latest updates regarding the Forum, please visit https://www.gte-forum.com/en/ or follow the official GTEF social media accounts.

Can a Robot Earn Forgiveness?

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Can a Robot Earn Forgiveness - POLYU- TRAVELINDEXHong Kong, Hong Kong SAR, October 2, 2026 / TRAVELINDEX / How would you feel, as a hotel guest, if you raised an issue and it was dealt with by a robotic worker? This increasingly realistic scenario is the setting for recent research by the SHTM’s Professor Janelle Chan and Professor YooHee Hwang. They provide the first evidence of how the growing use of robots in hospitality roles interacts with issues of timeliness and compensation when recovering from service failure.

The involvement of robot workers in the service sector, driven by technological progress, cost pressures and chronic staffing gaps, has grown apace since the COVID-19 pandemic. “Although business is bouncing back due to the relaxed precautionary measures”, the authors note, “the hospitality industry still struggles with a severe labour shortage”. Thus, hotel guests in many countries are becoming used to receiving robotic assistance throughout their stay, not only at check-in.

Indeed, with the integration of AI software into physical hardware, service robots are becoming better able to mimic human behaviour. This turn towards anthropomorphism could transform the customer experience. “For example”, the researchers note, “the Mandarin Oriental in Las Vegas has adopted Pepper, a humanoid robot providing interpersonal interactions”. Automated workers are no longer mere gimmicks: as anthropomorphic robots with real-time communication skills take on customer-facing duties, their acceptance by guests will be key to success.

A rational, evidence-based approach to incorporating robots into hospitality roles is therefore essential. The authors were particularly interested in how guests would feel about humanoid robots in sensitive situations such as the aftermath of service failure. Their thinking was informed by the recently developed service robot acceptance model. This theoretical framework, they explain, “suggests that customers’ acceptance of robots is determined by both functionality and social-emotional elements”.

A key question is how customers complaining of poor service react emotionally to robot versus human staff. Here, the researchers were further guided by another theoretical lens. “Social exchange theory”, they explain, “rests on the assumption that individuals engaging in an interaction believe that they can minimise costs and maximise benefits”. This has specific relevance to recovery from quality lapses. “In the service failure scenario, when individuals interact with service personnel, they are appraising the ratio of what has been given (i.e. loss) to what has been received (i.e. benefit)”.

Human errors and system overwhelm are inevitable in busy service environments. Understanding the emotional dynamics of recovery – putting the mistake right to restore customer satisfaction – is thus essential for hotels. “When customers experience a service failure, they are motivated to rebalance an erratic emotion by receiving compensation”, the researchers explain. “Once customers are relieved of their negative emotion, the psychological consequence of forgiveness emerges”.

However, regaining guests’ confidence may depend on more than simply offering compensation. “Customer forgiveness is not just about a comparison of cost and benefits but also its mediating relationship to trust”, the authors point out. Does compensation necessarily restore trust, and does it matter if the “employee” making the offer is a robot? Moreover, if a hotel’s response to service failure is delayed due to busy circumstances, does this affect the usefulness of compensation? Seeking answers, the researchers designed a pair of scenario-based experiments.

Over 500 volunteers were enrolled in the tests. “Participants were asked to watch a video clip about a hypothetical hotel check-in experience”, the researchers report, “and imagine themselves as a customer in the video clip. Either a human or robot front desk agent helped them check in”. However, the “guests” subsequently discovered that their room was unclean. Upon complaining to the human or robotic agent about the room, some participants in this imagined scenario were offered, by way of compensation, a late checkout. Others were not afforded such compensation.

The second experiment then “investigated the timeliness of service recovery as a boundary condition for the interaction between compensation and employee type”. Some participants had their rooms cleaned immediately, whereas the rest had to wait. This scenario was designed to explore whether a delay in rectifying the problem would alter the emotional dynamics of human- or robot-delivered compensation (or lack of compensation). In each case, the participants were subsequently asked to rate their forgiveness of the hotel and their trust in its service quality.

The results of the first experiment showed that when the front-desk employee was human, customer forgiveness was higher when compensation was offered. Although this might not sound surprising in itself, it is only half the story: when the front-desk employee was a robot, compensation did not improve customer forgiveness. Evidently, financial recompense only has relational meaning when offered by a human. Moreover, the participant feedback regarding trust showed that “the mediating effect of forgiveness on trust was significant for human employees but not for robot employees.”

What about timeliness? The results of the second experiment, in which the dirty room was cleaned either immediately or after a long wait, showed that “when delay exists in service recovery, customer forgiveness is higher after receiving compensation (vs. no compensation) from human employees, but not from robot employees”. In contrast, for those whose complaint was resolved immediately, the use of robots made no odds: “When there is no delay in service recovery”, the researchers explain, “customer forgiveness is not different between no-compensation and compensation conditions for robot employees [or] human employees”.

“Timeliness in rectifying service failure”, they thus conclude, “is a more crucial factor than the humanlike appearance of a robot”. Their findings show that customers value the immediate resolution of problems as more crucial than either monetary compensation or human involvement in the recovery process. When offered by an automated worker, “compensation may not be effective in restoring the trust of robot (vs. human) employees”.

Indeed, the situation is complex when a service lapse is compounded by a failure to solve the problem quickly. The authors refer to such a scenario – represented by the delay in waiting for the room to be cleaned – as “double deviation”. In such cases, monetary compensation can be effective, but only if offered by human employees. “Customers’ appraisement”, the authors surmise, “is not as rationalistic as social exchange theory presumes”. In other words, guests do not merely weigh up gains and losses but distinguish emotionally between human and robot interactions.

The results have critical practical implications for hotels. Managers should consider whether it is wise to deploy robot employees when a timely response to service failure is unlikely, given their finding that “monetary compensation is effective in double deviation by human employees only”. At any rate, they argue, “businesses that deploy robot employees should minimise the use of compensation in retaining customer trust”.

The acceptance of robotic staff in delicate communicative scenarios is evidently a nuanced issue. Harmonious workflows must be built in from the ground up. The researchers advise that “operational managers should work closely with robotic engineers in designing service robots with features to match their role in a specific service setting”. This requires service firms to focus on assessing and managing their customers’ expectations. Their study provides some of the first clues as to how this can be done.

Janelle Chan and YooHee Hwang (2025). Trust and Forgiveness in Service: Effects of Single and Double Deviations with Human and Robot Staff. Asia Pacific Journal of Tourism Research, Vol. 30, No. 10, pp. 1401–1414.

About PolyU School of Hotel and Tourism Management
For more than four decades, the School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University has refined a distinctive vision of hospitality and tourism education and become a world-leading hotel and tourism school. Ranked No. 1 in the world for the tenth consecutive year in the “Hospitality and Tourism Management” category in the 2026 ShanghaiRanking’s Global Ranking of Academic Subjects; placed No. 1 globally for eight years in a row in the “Commerce, Management, Tourism and Services” category in the 2024/2025 University Ranking by Academic Performance; rated No. 1 in the world in the “Hospitality, Leisure, Sport and Tourism” subject area by the 2017 CWUR Rankings by Subject; and ranked No. 2 globally among comprehensive universities in the “Hospitality and Leisure Management” subject area in the 2026 QS World University Rankings by Subject, the SHTM is a symbol of excellence in the field, exemplifying its motto of Leading Hospitality and Tourism.

The SHTM is driven by its mission to shape the future of global hospitality and tourism through pioneering education and impactful research that advance industry excellence and societal well-being. With a strong international team of over 90 faculty members from 21 countries and regions around the world, the SHTM offers programmes at levels ranging from undergraduate to doctoral degrees. Through Hotel ICON, the School’s groundbreaking teaching and research hotel and an integral part of its paradigm-shifting approach to hospitality and tourism education, the SHTM advances teaching, learning and research, inspiring a new generation of passionate and pioneering professionals to take their positions as leaders in the hospitality and tourism industry.

World-Renowned Pioneer in Healthy Aging, Will Lead Discussions on the Future of Longevity

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World-Renowned Pioneer in Healthy Aging, Will Lead Discussions on the Future of Longevity - TRAVELINDEX

World-Renowned Pioneer in Healthy Aging, Will Lead Discussions on the Future of Longevity - TRAVELINDEXPhuket, Thailand, October 1, 2026 / TRAVELINDEX / The Global Wellness Summit™ (GWS), the foremost gathering of leaders in the global wellness economy, takes place November 10–13 at Angsana Laguna Phuket in Thailand.

With longevity recently redefining the wellness space and quickly becoming a multi-billion-dollar market and a new consumer mindset, the conference will explore the rapid transformation of this new medical-wellness pillar. In a few short years, we’ve seen longevity evolve from a niche obsession among tech bros into a mainstream movement, along with a shift of focus from lifespan to healthspan—the number of years lived in good health. The field has also moved beyond protocols designed exclusively for men to interventions specific to women’s biology of aging. Longevity has also become more serious: it’s no longer just the individual pursuit of wealthy elites, but a new effort by governments to create policies that drive more healthy, productive years in the face of a rapidly aging world. The space now spans everything from complex biotech experiments to the “natural longevity” of the Blue Zones; it’s about both the clinical and human connection.

The Summit today announced that Andrea B. Maier, MD, PhD, one of the world’s top experts in healthy aging, longevity medicine and precision geroscience, will join the conference to spearhead the exploration of what’s next in longevity and healthspan and what it means for the wellness industry. She will keynote on “Health Optimization: Integrating Consumer-Led Health and Precision Geromedicine.”

Maier’s achievements are extraordinary and her vision is unique. She’s professor of medicine at the National University of Singapore (NUS), where she is co-founder and director of the clinical trial center, the NUS Academy for Healthy Longevity, leading the team just named one of the 20 finalists in the $101 million XPrize Healthspan competition, which identifies the boldest science and most promising therapeutics helping people to live not just longer, but healthier lives. NSU and Maier’s finalist project PROMETHEUS is a new, personalized framework for longevity, using multimodal interventions (lifestyle and diet interventions, a slate of nutraceuticals and repurposed drugs), all precision-prescribed based on the person’s specific gerotype and dynamically adapted based on treatment response. Her team will now conduct rigorous trials in advance of the XPrize winner being named in 2030.

Maier is also the author of over 500 peer-reviewed publications, advises influential organizations such as the UN and the World Health Organization, and is professor of gerontology at Vrije Universiteit Amsterdam in The Netherlands. She is founder of Chi Longevity, Asia’s first evidence-based longevity medicine clinic, grounded in The Maier Method, which tests people’s unique biology (whether their genetic, epigenetic or metabolic measures) to identify precision interventions.

As a longevity scientist, Maier is different. She’s passionate about solving longevity’s evidence problem. Her methods are firmly grounded in an integrative, medical-wellness approach: precision diet, exercise and psychosocial health interventions are key. And rather than simply providing concierge services to the rich, she works hard to bring longevity medicine to all. She co-founded the NUS Academy for Healthy Longevity to conduct the trials needed to give longevity medicine a solid scientific base, to translate that science into real-world, right now solutions, and critically, to train doctors in longevity science. As she has noted, we now have zero capacity to do that and are accepting anyone that calls themselves a “longevity physician”—a dangerous problem that is also making it impossible to grow private clinics and programs. For her deep, innovative body of research, for her commitment to evidence and bringing longevity to the masses, TIME magazine just named her one of the 12 longevity leaders for 2026.

“After seeing Dr. Maier present at the Roundtable of Longevity Clinics at the Buck Institute for Research on Aging last year, I immediately knew that we had to have her drive the discussions on the future of longevity and healthy aging at this year’s Summit,” said Susie Ellis, GWS chair and CEO. “She is brilliant, an activist for evidence-based, truly integrative and democratic longevity approaches—and brings a much-needed woman’s perspective to a male-dominated field. Her work is not about some far-off magic longevity drug, but creating the science-based interventions that can make a difference now.”

In addition to keynoting, Maier will lead an intimate “After Dinner Conversation” on November 10.

Maier joins a rich, diverse group of keynotes on the future of longevity and healthspan, including Dan Buettner, founder of the Blue Zones movement; George Gaitanos, MSc, PhD, chief operating and scientific officer of Chenot Group, which has spent over 50 years redefining conventional thinking on aging at its global wellness resorts; Christopher Asandra, MD, founder and medical director of AsandraMD in California, a precision and age-management medicine leader, with a unique focus on women’s longevity; and Tanupol Virunhagarun, MD, CEO of BDMS Wellness Group, a leading preventive healthcare and scientific longevity provider in Thailand.

Apply to attend the Summit now, as rates go up October 1.  

About the Global Wellness Summit: The Global Wellness Summit brings together leaders and visionaries to positively shape the future of the $6.8 trillion global wellness economy. In addition to an annual conference held at a different location around the globe, GWS also hosts annual in-person events such as the Wellness Real Estate & Communities Symposium, along with virtual gatherings, including Wellness Master Classes and Wellness Sector Spotlights. The organization’s Future of Wellness report forecasts the top wellness trends for the year ahead and is oft-quoted in the media. The 20th annual Global Wellness Summit will be held in Phuket, Thailand, November 10-13, 2026.

PATA and TTRA Formalise Partnership to Strengthen Tourism Research and Knowledge Exchange

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PATA and TTRA Formalise Partnership to Strengthen Tourism Research and Knowledge Exchange - TRAVELINDEX

PATA and TTRA Formalise Partnership to Strengthen Tourism Research and Knowledge Exchange - TRAVELINDEXBangkok, Thailand, September 30, 2026 / TRAVELINDEX / The Pacific Asia Travel Association (PATA) and the Travel and Tourism Research Association (TTRA) have formalised an organisational partnership through the signing of a Memorandum of Understanding (MOU), establishing a framework for greater collaboration in tourism research, knowledge exchange and professional engagement.

The partnership is intended to strengthen connections between the organisations and support the responsible and sustainable development of tourism through greater cooperation, knowledge sharing and opportunities for engagement between their respective communities.

“Research and reliable tourism intelligence are increasingly important to understanding how our industry is changing and to supporting better-informed decisions across destinations and the wider tourism sector,” said PATA CEO Noor Ahmad Hamid. “TTRA brings together an extensive community of researchers, academics and tourism professionals with a strong commitment to advancing the use of research. This partnership provides an opportunity for PATA and TTRA to share knowledge, connect our networks and create greater opportunities for our members to learn from one another.”

Under the agreement, PATA and TTRA will collaborate across several areas, including:

  • Events and Knowledge Sharing: Mutual support for relevant events and activities, including opportunities for qualified speakers to participate in each organisation’s programmes and for representatives to attend selected events.
  • Knowledge Exchange: Opportunities to exchange knowledge and perspectives on issues relevant to travel and tourism research, planning and development.
  • Marketing and Communications: Mutual promotion of relevant events and activities through member newsletters and other digital communication channels, where applicable.
  • Professional Engagement: Greater opportunities for members and representatives of both organisations to connect, share expertise and engage with developments shaping the travel and tourism sector.

Through these activities, the partnership will provide a platform for greater interaction between PATA’s Asia Pacific tourism network and TTRA’s global community of tourism researchers, practitioners, academics and industry professionals.

TTRA CEO Kathleen Palmer said, “TTRA is committed to building meaningful global connections that strengthen the exchange of tourism research, knowledge, and ideas. Our partnership with PATA creates exciting opportunities to connect our communities and expand the reach and impact of the work being done across both organizations.”

The MOU provides a foundation for continued cooperation between the two organisations, with both parties able to identify further opportunities for collaboration in areas of mutual interest.

Republic of Kenya Signs DCO Charter on the Sidelines of UNGA81

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Republic of Kenya Signs DCO Charter on the Sidelines of UNGA81 - TRAVELINDEX

Republic of Kenya Signs DCO Charter on the Sidelines of UNGA81 - TRAVELINDEXNew York, United States, September 29, 2026 / TRAVELINDEX / The Digital Cooperation Organization (DCO) announced that the Republic of Kenya has signed the DCO Charter on the sidelines of the 81st Session of the United Nations General Assembly (UNGA81), becoming a Signatory Member and marking an important step toward completing its accession as a Member State of the Organization.

H.E. Hon. William Kabogo Gitau, EGH, Cabinet Secretary, Ministry of Information, Communications and the Digital Economy of the Republic of Kenya, signed the DCO Charter and formally handed it over to Ms. Deemah AlYahya, Secretary-General of the Digital Cooperation Organization, during a ceremony held in New York, with H.E. Dr. Musalia Mudavadi, E.G.H., Prime Cabinet Secretary and Cabinet Secretary for Foreign and Diaspora Affairs of the Republic of Kenya witnessing the signing and formal handover.

The signing of the Charter opens a new chapter of cooperation between Kenya and the DCO, enabling both sides to advance shared priorities across digital transformation, responsible artificial intelligence, digital policy, skills and talent development, entrepreneurship, innovation and investment. It also enables Kenya to deepen cooperation and knowledge exchange with DCO Member States and partners, supporting efforts to build an inclusive, trusted and sustainable digital economy.

H.E. Hon. William Kabogo Gitau, EGH, Cabinet Secretary, Ministry of Information, Communications and the Digital Economy of the Republic of Kenya, said: “Kenya’s digital transformation has been driven by innovation, entrepreneurship and a strong commitment to using technology to expand opportunity. By signing the DCO Charter, we are creating a new platform to exchange knowledge, scale practical solutions and deepen cooperation with countries that share our ambition for an inclusive and competitive digital economy. We look forward to bringing Kenya’s experience to this community while learning from the approaches and capabilities of fellow Member States.”

Ms. Deemah AlYahya, Secretary-General of the Digital Cooperation Organization, said: “Kenya has shown what becomes possible when a country trusts its people with technology and gives them room to build. By the end of 2025, mobile money penetration in Kenya reached 98 percent, and the country’s information and communication sector grew by 4.8 percent that year, ahead of the wider economy. Behind those figures are entrepreneurs, students and small traders who have made digital tools part of ordinary life. We welcome Kenya to the DCO community with genuine admiration for what its people have built, and in the belief that Kenya’s experience belongs to every country still working to bring its citizens into the digital economy. No country reaches the digital future on its own. The value of this Organization lies in what Member States are willing to share with one another — experience, expertise and the readiness to act together. Kenya’s accession brings us closer to the purpose that brought the DCO into being: digital prosperity for all.”

Kenya’s digital economy provides a strong foundation for deeper cooperation with DCO. The country has established itself as one of Africa’s leading digital economies, supported by a dynamic technology and entrepreneurship ecosystem, broad adoption of communications technologies and a globally leading mobile financial services sector. Kenya’s ICT sector contributed an estimated 9.2% of GDP in 2024, while more than 80% of the population uses mobile payment and money transfer services. The country’s digital economy is valued at approximately USD 4.2 billion and is projected to approach USD 13 billion by 2035, driven by continued investment in communications, digital services, innovation and emerging technologies.

Kenya was among eight countries whose candidature to join the DCO was recently approved by the DCO Council. Upon completion of the accession procedures, the Organization’s membership will expand from 16 to 24 countries, collectively representing approximately 980 million people.

The signing of the Charter on the sidelines of the 81st Session of the United Nations General Assembly reflects the growing role of international digital cooperation in advancing inclusive and sustainable digital prosperity and reaffirms DCO’s commitment to strengthening cooperation among countries at different stages of digital development to work together toward building a digital economy that benefits everyone.

About the Digital Cooperation Organization (DCO)
The Digital Cooperation Organization (DCO) is the world’s first standalone international intergovernmental organization dedicated to accelerating the growth of an inclusive and sustainable digital economy. Founded in 2020, the DCO brings together the Ministries of Communications and Information Technology of its 16 Member States, representing nearly USD 3.5 trillion in GDP and a combined market of over 800 million people, more than 70% of whom are under the age of 35. Following a DCO Council decision in July 2026, nine additional countries began the process of joining the organization.

The DCO works with governments, the private sector, civil society, and international organizations to promote digital inclusion, enable cross-border data flows, empower women and youth, and support entrepreneurs and SMEs. It facilitates coordinated digital policies across borders and holds observer status with the United Nations General Assembly and other global bodies.

Michelin Key Selection Thailand Expands to 71 Hotels

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Thailand's MICHELIN Key Selection Expands to 71 Hotels - TOP25Hotels.comBangkok, Thailand, September 27, 2026 / TRAVELINDEX / The MICHELIN Guide today unveils its 2026 MICHELIN Key hotel selection, recognizing the most outstanding hotel experiences around the world. Following months of anonymous inspections and evaluations, the global selection now features 2,832 MICHELIN Key hotels across 79 countries, including 155 Three MICHELIN Keys, 657 Two MICHELIN Keys, and 2,020 One MICHELIN Keys. The 2026 selection also welcomes 470 newly awarded Key hotels and more than 80 promotions worldwide.

As one of Southeast Asia’s most dynamic and diverse travel destinations, the Philippines continues to strengthen its presence within The MICHELIN Guide’s hotel selection. This year, 9 hotels across the country have earned MICHELIN Keys, reflecting the Philippines’ rich variety of hospitality experiences, from luxury city stays and world-class island resorts to distinctive retreats deeply connected to their local surroundings.

“This second global selection of the MICHELIN Keys reflects the extraordinary momentum driving the hospitality sector once again this year. With nearly 470 newly distinguished establishments, we are witnessing a continuous upscaling of the offering, driven by even more creative and ambitious projects. All around the world, hoteliers are reinventing the stay experience through more immersive, personalized, and experiential concepts.”

“This capacity for innovation is expressed both in must-visit destinations and in emerging tourist markets. Often driven by visionary independent hotelkeepers, this evolution in concepts is now inspiring the industry as a whole. It is also supported by investments from major international groups, which are helping to accelerate this transformation. The 2026 selection thus celebrates the diversity, vitality, and excellence of an ever-evolving sector, one that continues to push the boundaries of the hospitality experience and invite travelers to discover new destinations,” says Gwendal Poullennec, International Director of The MICHELIN Guide.

Thailand: 71 MICHELIN Key Hotels Reflect the Best of Thai Hospitality

Thailand’s MICHELIN Key selection grows to 71 distinguished hotels in 2026, comprising:

  • 6 Three MICHELIN Keys (including 1 promoted hotel)
  • 22 Two MICHELIN Keys (including 1 new hotel and 4 promoted hotels)
  • 43 One MICHELIN Keys (including 14 newly awarded hotels)

The selection highlights the exceptional diversity of Thai hospitality, from riverside luxury in Bangkok and exclusive island hideaways to heritage-inspired boutique retreats in the North.

Three MICHELIN Keys
Capella Bangkok – If ever there was an urban resort deserving of the title, Capella Bangkok is it. Situated on the eastern bank of the Chao Phraya River, the hotel combines the tranquility of a luxury resort with easy access to Bangkok’s historic heart. Expansive landscaped gardens, an elegant riverside pool, acclaimed dining venues, and a sophisticated spa create a serene retreat within one of Asia’s most dynamic cities.

Opened in 2020, the property showcases quiet luxury through thoughtfully designed rooms and suites featuring floor-to-ceiling river views, private balconies, and refined East-meets-West interiors. Personalized service, exceptional design, and a strong sense of place make Capella Bangkok one of the world’s most extraordinary hotel experiences.

Two MICHELIN Keys
Four Seasons Resort Koh Samui – Set on a lush hillside descending toward a pristine private beach, Four Seasons Resort Koh Samui exemplifies tropical luxury at its finest. Every villa enjoys sweeping ocean views and sea breezes, while private infinity pools, elegant interiors, and world-class service create an unforgettable island escape.

Whether relaxing on the beach, snorkeling in crystal-clear waters, or enjoying wellness experiences inspired by the natural surroundings, guests discover a resort that perfectly captures the beauty and spirit of Koh Samui.

One MICHELIN Key
Villa Mahabhirom, Chiang Mai offers an authentic interpretation of Thai hospitality through a collection of fourteen traditional teakwood villas, each individually decorated with antiques and artwork celebrating Thailand’s cultural heritage. Set in a peaceful residential area of Chiang Mai, the hotel combines a tranquil atmosphere, lush gardens, and locally inspired cuisine, creating a distinctive and memorable stay.

Maison Mystique, Khao Yai brings cinematic flair to Thailand’s boutique hospitality scene, with a striking white façade and interiors inspired by classic European grandeur. Individually designed rooms feature rich jewel tones, velvet furnishings, and vintage details, while elegant spaces such as The Vivarium Dining Room, Bar Mystère, and The Emerald Library Bar create a uniquely immersive hospitality experience.

Chiva-Som Hua Hin Resort is widely regarded as one of the world’s leading wellness retreats, combining luxury hospitality with holistic health and wellbeing. Set amid landscaped gardens along Hua Hin’s coastline, the resort offers comprehensive wellness programs, renowned spa treatments, and serene accommodations designed to promote rest, renewal, and balance.

Celebrating Excellence Beyond the Keys: Four Special Awards

In addition to the MICHELIN Keys, The MICHELIN Guide recognizes remarkable achievements across specific areas of hospitality through four Special Awards:

  • The MICHELIN Guide Architecture & Design Award goes to Desert Rock Resort in Umluj, Saudi Arabia, a striking property carved into the landscape of the Hijaz Mountains.
  • The MICHELIN Guide Wellness Award highlights Schloss Elmau Luxury Spa Retreat & Cultural Hideaway in Elmau, Germany, for its particularly rich and varied approach to wellness.
  • The MICHELIN Guide Opening of the Year Award celebrates Airelles Palladio Venice in Venice, Italy, the first Airelles property outside France and a new arrival overlooking the Giudecca Canal.
  • The MICHELIN Guide Local Gateway Award spotlights Londolozi Game Reserve in Kruger, South Africa, a pioneering safari property with a long history of connecting guests with the landscape and culture of the region.

All MICHELIN Guide hotel recommendations are available on The MICHELIN Guide website and mobile application, where travelers can discover, compare, and directly book exceptional stays around the world.

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Timor-Leste Tourism Generates USD 62.5 Million as Visitor Satisfaction Reaches 95%

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TIMOR-LESTE TOURISM GENERATES USD 62.5 MILLION AS VISITOR SATISFACTION REACHES 95% - TRAVELINDEX

TIMOR-LESTE TOURISM GENERATES USD 62.5 MILLION AS VISITOR SATISFACTION REACHES 95% - TRAVELINDEXDili, Timor-Leste, September 27, 2026 / TRAVELINDEX / International tourism generated an estimated USD 62.5 million in direct expenditure for Timor-Leste in 2025, supported by high visitor satisfaction and strong intentions to recommend and revisit the country. The results are detailed in the January–December 2025 International Visitor Survey (IVS), released by the Pacific Tourism Organisation (SPTO) and Timor-Leste’s Ministry of Tourism and Environment (MTA) through the New Zealand Government-funded Pacific Tourism Data Initiative (PTDI).

The survey found that 95% of visitors would recommend Timor-Leste and 91% intended to return. Eighty-four per cent described the country as a unique and appealing destination, and the same share considered it good value for money. More than half of respondents (58%) were first-time visitors. People and hospitality were the most frequently cited attraction (46%), followed by natural beauty and scenery (30%); culture, history, diving and snorkelling were also prominent.

Estimated direct expenditure averaged USD 1,279 per visitor per trip, including retained prepaid spending and in-country expenditure—equivalent to about USD 165 per visitor per day. Applied to an estimated 48,927 international visitor arrivals in 2025, this produced a direct economic contribution of approximately USD 62.5 million.

Holidays were the main purpose of travel (55%), followed by business and conferences (13%), visiting friends and relatives (10%), volunteering (10%), and research and education (7%). Asia was the largest source region (52%), ahead of Europe (22%) and Oceania (19%). The leading markets were Australia (18%), China (17%), Indonesia (16%), Portugal (13%) and Malaysia (4%).

Respondents identified transport, roads, airport processes, visitor information and signage, digital connectivity, environmental cleanliness and waste management as priorities for improving the visitor experience and destination competitiveness.

MTA Director General of Tourism Antonio da Silva said the findings would guide national tourism priorities. “The survey confirms that visitors value what makes Timor-Leste unique—particularly the warmth and hospitality of our people, our natural environment, our culture and traditions, and our history. We are encouraged that a high proportion of visitors would recommend Timor-Leste and intend to return. These findings will also importantly shape our tourism planning and investment priorities as we improve connectivity, infrastructure and visitor services, ensuring Timor-Leste is well prepared to host the ASEAN Summit in 2029.”

The 2025 IVS marks a further milestone in the SPTO–MTA partnership under PTDI, which strengthens tourism data capability to support evidence-based planning and investment.

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